Shipping & Returns
Most orders will require 2-5 days' production time prior to being shipped. Orders will typically be processed in preparation for production by the next working day (Monday through Friday), and once processed will be added to the production schedule. We use UPS and FedEx as shipping carriers, and their services typically require 2-3 days for delivery.
Creative Business Forms orders are accepted with the expectation that the customer's attached artwork is ready for printing, and CBF does not assume liability for errors within the artwork. Customers requesting a proof of the product for their approval can do so in the order comments, and the production time will start upon receipt of the customer's approval of the proof.
It is possible for us to accommodate requests for rush service for customers who request it. We can rush an order through production at a cost if the production time and resources are available. In rare cases, it may be possible to provide rush service at no additional cost. Please request 1-,2-, or 3-day rush service in the comments on your order, and we will return an invoice for this service.
Shipping time: Generally 2-3 days shipping time for UPS or FedEx shipments.
Split shipping: We can arrange for split shipping for you at an additional charge if going to multiple locations. Please add that you need this service in the comments section when placing your order, and we will get back with you with a price before proceeding to production of your order so that we can get your approval before proceeding.
Outside the Contiguous United States: delivery costs for the 48 contiguous United States are included in our pricing. Customers outside this area will need to pay for the additional shipping costs. We will send a statement with the additional costs that must be met prior to production of your order.
Printing and Return Policies
Creative Business Forms, Inc. has the policy of making things right for our customers. We want you to be satisfied with not only our products, but also our service, and in every aspect of doing business with us. If you have any issue, bring it to our attention, and we will work to make you a satisfied customer who will want to continue using us as your source for all your printing needs.
Ken Kreh, Owner and President
Return & Refund Policy
Should your order have any manufacturing error or defect, Creative Business Forms will reprint the order or issue a refund at our discretion. Customers must notify Creative Business Forms, Inc. within 10 working days or approximately two weeks of receipt of order. Please inspect your product when it arrives to you for any defects or damage.
Creative Business Forms, Inc will investigate and respond within 48 hours to requests for reprints or refunds. The determination may or may not result in a refund or credit depending on whether or not a manufacturing error or defect was found. (Policy: Liability for Errors.) Refunds are provided at Creative Business Forms, Inc.'s sole discretion and do not include any shipping expenses.
Customers may be requested to ship the defective products back to Creative Business Forms, Inc. A return shipping label may be provided if it is determined to be a manufacturing defect. Turnaround and shipping for reprint orders will be done as soon as possible, but may vary depending upon available production capacity and scheduling.
Shipping Claims & Lost Address Policy
Orders with Creative Business Forms may use UPS or FedEx for shipping, and will therefore be subject to these individual carriers' policies for purposes such as claims and incorrect addresses.
Your order may incur additional fees should the shipping address provided be incorrect. Please be careful when submitting your order that you include a valid shipping address to avoid delays and fees associated with an incorrect address.
If your order has missed its expected delivery date by more than 24 hours without explanation, notify Creative Business Forms by phone or email and we will initiate a claim with the shipping provider.
If your order has been damaged in shipping, contact us with a picture of the damaged product and its shipping container. We will initiate a claim with the provider and have your order reprinted.
Turnaround times on all processed orders vary to a degree, but Creative Business Forms will always aim to get orders into production and shipped out as quickly as possible. Our policy regarding cancellations depends on where an order stands in this process.
Any cancellation request that is given with sufficient notice prior to the order going into production will be honored and met with a full refund. Plate fees or other cancellation fees may be assessed if the order has progressed to the manufacturing stage and such fees are applicable.
Orders that have gone into production, been printed, or shipped are no longer eligible for cancellation.
To avoid fees or issues with cancellation, you should assume you have less than 24 hours to cancel your order. We typically process orders for production on the same business day as they are placed, or early the next business day, and typically will not be doing so later than 6:00 P.M. EST. When the order is processed, it's moved into the production queue and reaches the point where fees apply or cancellation is no longer accepted.
To cancel your order, please use our contact form, state your request for cancellation, and include your order number for the order you wish to cancel as well as the name and email (required) associated with your account.
Please allow 5-7 business days for the credit (minus any applicable cancellation fees) to appear on your credit card statement.
Terms and Conditions of Sale
Unless otherwise expressly agreed in writing, all printing is sold upon the following terms and conditions to the exclusion of any terms and conditions of the purchaser. Using, registering or ordering with Creative Business Forms, Inc. shall constitute acceptance of these terms.
All printing is custom and as such sales are final and not returnable except in the case of errors or defects caused by the manufacturing process.
Customer-produced artwork that is submitted by the customer in the process of placing an order will be assumed by Creative Business Forms, Inc., to be deemed by the customer acceptable for printing purposes without the furnishing of additional proofs or revisions by Creative Business Forms, Inc., excepting only situations where the customer requests a final proof during the original placement of the order. Creative Business Forms is not responsible for errors contained in this artwork.
Because of limitations with the printing process, Creative Business Forms cannot guarantee the accuracy of color reproduction. We accept no responsibility for color variations between submitted files and the final printed product. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process. We are not liable for color matching or ink density on screen proofs that you approve. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.
Liability for Errors
Creative Business Forms, Inc. is not liable for errors in a final product caused by any of the following reasons:
- Errors in spelling, punctuation and grammar
- Poor resolution or quality of graphics and images
- Damaged/distorted fonts
- Transparency issues
- Artwork files that are not created following our specifications
- Errors in user-selected options such as size, quantity, paper and finish
- Duplicate orders submitted by the customer
- Incorrect files uploaded
- Cutting variances
Creative Business Forms, Inc. will arrange for shipping with the carrier on behalf of the buyer. Creative Business Forms, Inc. will not be responsible for the delay in delivery, loss or damage of the order while the order is with the shipping carrier. Creative Business Forms will not be liable if an incorrect or non-deliverable shipping address is submitted by the customer.